Cam2gether 來拍！支援 · Support

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聯絡開發者

Cam2gether 是什麼

Cam2gether 讓你用 iPhone 的前後鏡頭同時拍攝，把兩個畫面合成一張照片或一支影片。版面可以選子母畫面、上下分割、左右分割或一般（單一鏡頭）。

App 可以免費下載，沒有廣告，不用註冊帳號。雙鏡頭同框模式每月有免費額度（30 張照片、10 部影片，每個月重置一次）；額度用完後，到重置前要訂閱才能繼續用雙鏡頭同框，Normal（單一鏡頭）拍攝一直可以使用。見下面第 5 題到第 14 題。只支援 iPhone，直向使用。需要能同時使用前後鏡頭的 iPhone，詳見下面第 2 題與第 3 題。

在 App 裡開啟「設定」：點相機畫面右上角的「…」（相機工具）打開工具列，再點工具列裡的齒輪圖示（設定）；或在媒體庫左上角點齒輪圖示。

常見問題

  1. 相機畫面說「相機權限已關閉」或「相機存取受限制」，怎麼辦？
  2. 畫面說「無法同時使用前後鏡頭」，怎麼辦？
  3. 為什麼我的 iPhone 可能無法同時使用前後鏡頭？
  4. 畫面說「相機無法使用」，怎麼辦？
  5. 免費額度是什麼？額度怎麼計算、什麼時候重置？
  6. 怎麼看額度用了多少、什麼時候重置？
  7. 額度用完之後會怎樣？Normal 單鏡還能用嗎？
  8. 怎麼訂閱？費用是多少？有免費試用嗎？
  9. 怎麼取消訂閱或試用？
  10. 怎麼恢復購買？
  11. 怎麼申請退款？
  12. 怎麼兌換活動碼？
  13. 為什麼照片和影片有浮水印？可以關閉嗎？
  14. 換新 iPhone 或重新安裝後，額度和訂閱會怎樣？
  15. 我的照片和影片存在哪裡？
  16. Auto-Save 預設是開還是關？
  17. 怎麼刪除照片和影片？
  18. 支援哪些語言？怎麼在 App 裡換語言？
  19. 為什麼要定位？怎麼關閉？
  20. 怎麼清理儲存空間？
  21. 怎麼重看教學？
  22. 影片沒有聲音怎麼辦？
  23. 我只允許「部分照片」，會怎樣？
  24. 換新 iPhone 後，照片和影片會跟過去嗎？

1. 相機畫面說「相機權限已關閉」或「相機存取受限制」，怎麼辦？

「相機權限已關閉」代表你沒有允許 Cam2gether 使用相機。請到 iPhone 的「設定」，找到 Cam2gether，開啟「相機」。說明卡上有「前往設定」按鈕，可以直接前往。

「相機存取受限制」代表這支 iPhone 限制了相機，例如「螢幕使用時間」。請詢問管理這支 iPhone 的人，再到「設定」查看。

2. 畫面說「無法同時使用前後鏡頭」，怎麼辦？

這代表這支 iPhone（或目前的環境）沒有辦法同時開啟前後鏡頭。這是硬體和 iOS 的限制，App 沒有辦法繞過。

如果你覺得你的 iPhone 應該可以，請依下方「怎麼回報問題」寫信給開發者，並附上機型和 iOS 版本。

3. 為什麼我的 iPhone 可能無法同時使用前後鏡頭？

同時使用前後鏡頭，要靠 iOS 的「多鏡頭同時拍攝」功能。這需要 iPhone 的硬體和 iOS 都支援，不是每一款 iPhone 都有。App 會檢查你的裝置。下面三種情況，都會顯示第 2 題那張卡片，App 不會硬開：

  • iOS 回報這支 iPhone 不支援多鏡頭同時拍攝。
  • 找不到前鏡頭或後鏡頭。
  • iOS 支援，但選到的前後鏡頭組合沒有辦法一起運作。

開發者目前沒有可以保證支援的機型清單，也還沒有在每一款機型上逐一測過。

4. 畫面說「相機無法使用」，怎麼辦？

這代表相機遇到問題。App 會顯示「相機發生問題，請再試一次」，請按「重試」。如果一直發生，請依下方「怎麼回報問題」寫信給開發者。

5. 免費額度是什麼？額度怎麼計算、什麼時候重置？

雙鏡頭同框模式（子母畫面、上下分割、左右分割）每月有免費額度：30 張照片和 10 部影片，照片和影片分開計算。額度每月重置。

計入額度的，是成功存入 Cam2gether 媒體庫的成品。沒有成功存入的（例如拍攝失敗、倒數時取消）不計。Normal（單一鏡頭）拍攝不計入額度。刪除已經拍好的成品，不會讓額度退回。

額度從這支 iPhone 第一次讀取額度紀錄的時候起算（通常是第一次開啟 App 時），之後每個月在同一天、同一時刻重置；遇到比較短、沒有那一天的月份，就在那個月的最後一天重置。所以每支 iPhone 的重置時間不一樣，不是固定在每月 1 日；下次重置的時間，App 裡看得到，見第 6 題。用不完的額度不會累積到下個月。

沒有訂閱時，儲存到「照片」或分享出去的成品會帶浮水印，見第 13 題。額度計數記在你的 iPhone 上，開發者看不到。

6. 怎麼看額度用了多少、什麼時候重置？

沒有訂閱時，有兩個地方可以看：

  • 設定最上方的額度卡：開啟「設定」（見上面「Cam2gether 是什麼」），最上方就是額度卡。它會寫照片和影片各「已用 x/30」「已用 x/10」，以及下次重置的日期和時間。
  • 相機的工具列：點相機右上角的「…」（相機工具），工具列底部有一個雙環（外圈是照片、內圈是影片）。點雙環會展開用量卡，同樣寫出用量和重置時間。雙環只在雙鏡頭版面、沒有在錄影、也沒有訂閱時出現。

相機預覽畫面上不會顯示額度。訂閱中的話，工具列底部顯示的是 PRO 和無限符號，沒有用量。

7. 額度用完之後會怎樣？Normal 單鏡還能用嗎？

某一種額度用完而且沒有訂閱時，到下次重置之前，要繼續用雙鏡頭拍攝那一種內容就需要訂閱：你在雙鏡頭版面按快門、音量鍵或 Camera Control 時，App 會顯示訂閱畫面，這一次不會拍攝。照片和影片是兩個額度，其中一個用完，另一個不受影響。

Normal（單一鏡頭）拍攝模式仍然可以使用。它不計入額度；沒有訂閱時，從它儲存或分享出去的成品一樣會帶浮水印。相機開啟和預覽永遠不會被鎖住，已經拍好的內容也不會被刪除。額度會在下次重置的時間回來，之後就可以再用雙鏡頭拍攝。

想繼續用雙鏡頭，請看第 8 題。

8. 怎麼訂閱？費用是多少？有免費試用嗎？

訂閱方案放在「Cam2gether Pro」訂閱群組，有週訂、月訂、年訂三種，都會自動續訂。規劃價格（台灣店面）：

  • 週訂：NT$30
  • 月訂：NT$60
  • 年訂：NT$600

實際價格以訂閱畫面和 App Store 顯示的為準，其他店面也以 App Store 顯示的為準。只有月訂有 7 天免費試用（每個 Apple 帳號只能使用一次），週訂和年訂沒有。

訂閱期間，雙鏡頭同框拍攝不受每月額度限制，也可以關閉浮水印。

可以從這幾個地方打開訂閱畫面：額度用完後按快門；「設定」最上方額度卡的「訂閱」；「設定 › Cam2gether Pro」的「選取方案」；相機工具列用量卡裡的升級連結。沒有訂閱時，在「設定 › 浮水印」把「顯示浮水印」關掉，也會打開訂閱畫面。選一個方案，再依 Apple 的畫面確認購買。付款由 Apple 處理，完整條件見使用條款。

9. 怎麼取消訂閱或試用？

訂閱中的話，在 App 裡按「管理或取消訂閱」（只有訂閱中才看得到）：它在「設定」最上方的卡片，也在「設定 › Cam2gether Pro」。它會打開 Apple 的訂閱畫面，可以在那裡取消或換方案。如果 App 打不開那個畫面，會提示你改到 iPhone 的「設定」，點你的名字，點「訂閱項目」，選 Cam2gether，再點「取消訂閱」。Apple 的說明：Cancel a subscription from Apple。

如果你在試用，要在試用結束前至少 24 小時取消，才不會被收費。取消會在目前的訂閱期間（或試用）結束時生效；到那一刻之前，Pro 仍然可以使用，畫面會寫「已取消續訂 · Pro 可用到 …」。到期後 App 會變回免費狀態。刪除 App 不會取消訂閱。

10. 怎麼恢復購買？

用你訂閱時的同一個 Apple 帳號登入，再按 App 裡的「回復購買項目」：它在「設定 › Cam2gether Pro」，訂閱畫面最下面也有。恢復由 Apple 處理。如果沒有找到可以回復的購買項目，App 會顯示「沒有可回復的購買項目。」；如果沒有成功，請看 Apple 的說明：If you can't find or use your Apple In-App Purchases。

11. 怎麼申請退款？

付款由 Apple 收取，退款請向 Apple 申請，是否核准由 Apple 決定。Apple 的說明：Request a refund for apps or content that you bought from Apple。

開發者沒有辦法直接替你退款，也看不到你的付款資料，所以請不要把信用卡號或其他付款資料寫在信裡。

12. 怎麼兌換活動碼？

Cam2gether 的活動碼只使用 Apple 的優惠代碼（offer code）。在「設定 › Cam2gether Pro」按「兌換優惠碼」（訂閱畫面最下面也有），會打開 Apple 的兌換視窗，代碼要在那個視窗輸入，Cam2gether 自己的畫面沒有輸入欄位。你也可以用別人給你的兌換連結打開這個視窗。

優惠的內容（例如免費的期間）和期間結束後是否自動續訂，以兌換時 Apple 顯示的說明為準。

13. 為什麼照片和影片有浮水印？可以關閉嗎？

沒有訂閱時，你把照片和影片儲存到「照片」或分享出去的那一刻，Cam2gether 會在成品上加一個 Cam2gether 浮水印，位置在畫面底部中間，裡面有一個小小的「TW」標記（TW 代表 Taiwan）。雙鏡頭的成品、Normal 單鏡的成品，以及錄影中擷取的快照，都一樣。

App 裡看不到浮水印：媒體庫的縮圖、你點開的照片和影片，還有相機的即時預覽，都是沒有浮水印的。浮水印只在儲存或分享出去的檔案上。

是否加浮水印，依你「儲存或分享那一刻」的訂閱狀態決定，不是依拍攝時的狀態。訂閱期間，可以到「設定 › 浮水印」關閉「顯示浮水印」；關閉後，之後儲存或分享的作品（包括更早拍的）都不會帶浮水印。沒有訂閱時，這個開關顯示為開，想關掉會打開訂閱畫面，浮水印不會被關掉。訂閱結束後，之後儲存或分享的作品（包括訂閱期間拍的）會再帶浮水印。已經存進「照片」或已經分享出去的檔案不會被改動。

如果浮水印加不上去，這一次不會儲存也不會分享任何內容，App 會請你再試一次。

14. 換新 iPhone 或重新安裝後，額度和訂閱會怎樣？

訂閱：用同一個 Apple 帳號登入，再按 App 裡的「回復購買項目」，見第 10 題。

免費額度：Cam2gether 沒有帳號，額度計數只記在 iPhone 上的 App 裡（App 的設定資料和 iOS 的鑰匙圈各一份），不會跟著 Apple 帳號走。重新安裝 App、換新 iPhone 或還原備份之後，額度計數可能保留，也可能重新開始。開發者無法保證是哪一種，也沒有辦法在新的 iPhone 上替你找回或重設額度，App 裡也沒有重置額度的功能。

照片和影片的部分，見第 24 題。細節見隱私權政策第 6 節。

15. 我的照片和影片存在哪裡？

拍完後，先存在 Cam2gether 自己的媒體庫，在你的 iPhone 上。點相機畫面左下角的縮圖，就能打開媒體庫。

存進「照片」之後，才會出現在「照片」App 裡一個叫「Cam2gether」的相簿。這需要完整的照片取用權限；如果你只允許「部分照片」，儲存的副本可能不會放進這個相簿，見第 23 題。要手動儲存，請在媒體庫按選取圖示、勾選項目，再按儲存圖示。

16. Auto-Save 預設是開還是關？

新安裝的 Cam2gether，Auto-Save 預設是關的。你可以在 App 裡「設定 › Library 設定」的 Auto-Save，或在媒體庫工具列的 Auto-Save 按鈕開啟。開啟前 App 會先問你，而且只對之後拍的照片和影片生效，不會補存以前拍的。

Auto-Save 關著的時候，內容只留在 App 裡，直到你自己儲存到「照片」。

17. 怎麼刪除照片和影片？

在媒體庫選取一個或多個項目後刪除，或在單一項目的頁面按刪除。刪除前都會先問你。

也可以到 App 裡的「設定 › Library 設定」：「清除已儲存到照片的項目」、「立即清除 App 內全部媒體」，或設定「自動刪除」（24 小時、7 天、1 個月，預設是「無」）。自動刪除會刪掉所有超過期限的 App 內媒體，包含還沒儲存到「照片」的照片和影片。

這些刪除都是永久的，沒有「最近刪除」。「照片」裡的副本不會被刪除，要到「照片」App 刪。

18. 支援哪些語言？怎麼在 App 裡換語言？

App 有繁體中文、簡體中文和 English。預設跟隨你 iPhone 的系統語言。

要在 App 裡換：開啟「設定」，點「Language」（這一列固定顯示英文），選「跟隨系統」、「繁體中文」、「簡體中文」或「English」。權限提示等系統畫面，要重新啟動 Cam2gether 後才會改用新語言。

19. 為什麼要定位？怎麼關閉？

定位用來替照片和影片加上拍攝地點。只在你使用 App 期間才定位。第一次拍完照片或影片之後才會詢問，所以第一張不會有地點。不允許定位，還是可以拍照和錄影。

要關閉，請到 iPhone 的「設定」，找到 Cam2gether 的定位設定。關閉後，已經存在項目紀錄裡的位置不會自動清除；刪除那個項目，位置才會一起刪掉。細節請看隱私權政策第 7 節。

20. 怎麼清理儲存空間？

在 App 裡開啟「設定 › Library 設定」。你會看到照片、影片和 Cache 各佔多少空間。可以用「清除 Cache」（只清殘留的暫存檔，不動照片和影片）、「清除已儲存到照片的項目」、「立即清除 App 內全部媒體」，或設定「自動刪除」。清除前都會先請你確認。

清除是永久的。還沒存進「照片」的內容，清除後無法復原。

21. 怎麼重看教學？

開啟「設定」，點「使用教學」。錄影或拍攝進行中沒有辦法重看，結束後才可以。

22. 影片沒有聲音怎麼辦？

如果沒有允許麥克風，錄出來的影片會沒有聲音。請到 iPhone 的「設定」，開啟 Cam2gether 的麥克風。App 也可能先提示「這段影片無聲」，並讓你選擇「錄製無聲影片」。

23. 我只允許「部分照片」，會怎樣？

瀏覽「Cam2gether」相簿需要完整的照片取用權限。如果你只允許部分照片，App 會提示你到「設定」改成完整取用。此時儲存的副本可能不會放進「Cam2gether」相簿。App 裡的媒體仍然會保留。

24. 換新 iPhone 後，照片和影片會跟過去嗎？

Cam2gether 沒有帳號，也沒有雲端同步，所以不會自己把媒體搬到新 iPhone。已經存進「照片」的副本，會依你的 iCloud 照片或備份處理。App 裡的媒體可能包含在你的 iPhone 備份裡，要看你用哪種方式搬資料。想保留的內容，建議先存進「照片」。額度和訂閱的部分，見第 14 題。

怎麼回報問題

請寫信到 shawnliu0x36@gmail.com，信裡請附上：

  1. iPhone 的機型和 iOS 版本。
  2. Cam2gether 的版本（App Store 的 App 頁面看得到）。
  3. 你做了什麼，畫面上出現什麼訊息。
  4. 如果可以，附上一張畫面截圖。

你寄來的信件、電子郵件位址和附件，開發者都會收到，只用來回覆你和排除問題。保留多久、怎麼要求刪除，見隱私權政策第 10 節。請不要附上你不想讓開發者看到的照片或畫面，也請不要在信裡寫信用卡號或其他付款資料。付款、訂閱和退款的問題，請先看第 8 題到第 12 題；退款只能向 Apple 申請。目前 App 沒有匯出診斷檔的功能，所以請用文字描述問題。

English

繁體中文版

Contact the developer

  • Email: shawnliu0x36@gmail.com
  • Developer: 劉韶颺 (individual developer)
  • Reply time: the developer is one person, so replies can take a few days.
  • Privacy: see the Privacy Policy.

What Cam2gether is

Cam2gether lets you shoot with your iPhone's front and rear cameras at the same time and combines both views into one photo or one video. Layouts are picture-in-picture, top and bottom, left and right, or Normal (single camera).

The app is free to download, has no ads and needs no account. The two-camera modes have a monthly free quota (30 photos and 10 videos, resetting every month); once a quota is used up, you need a subscription to keep using both cameras until it resets, and Normal (single camera) shooting is always available. See questions 5 to 14 below. It works on iPhone only, in portrait. You need an iPhone that can use the front and rear cameras at the same time; see questions 2 and 3 below.

To open the app's Settings: tap the "..." button at the top right of the camera screen (Camera tools) to open the tools bar, then tap the gear icon (Settings) in it; or tap the gear icon at the top left of the Library.

FAQ

  1. The camera screen says "Camera access is off" or "Camera is not allowed". What do I do?
  2. The screen says "Cannot use both cameras". What do I do?
  3. Why might my iPhone not be able to use both cameras at once?
  4. The screen says "Camera is not working". What do I do?
  5. What is the free quota? How is it counted, and when does it reset?
  6. How do I see how much I have used and when it resets?
  7. What happens when the free quota is used up? Can I still use Normal mode?
  8. How do I subscribe? What does it cost? Is there a free trial?
  9. How do I cancel a subscription or a trial?
  10. How do I restore my purchase?
  11. How do I ask for a refund?
  12. How do I redeem an activity code?
  13. Why do my photos and videos have a watermark? Can I turn it off?
  14. What happens to my quota and subscription on a new iPhone or after a reinstall?
  15. Where are my photos and videos stored?
  16. Is Auto-Save on or off by default?
  17. How do I delete photos and videos?
  18. Which languages are supported? How do I change the language in the app?
  19. Why does the app ask for Location? How do I turn it off?
  20. How do I free up storage?
  21. How do I see the tutorial again?
  22. My video has no sound. What do I do?
  23. What happens if I only allow "Limited" photo access?
  24. Will my photos and videos follow me to a new iPhone?

1. The camera screen says "Camera access is off" or "Camera is not allowed". What do I do?

"Camera access is off" means you have not allowed Cam2gether to use the camera. Open the iPhone Settings app, find Cam2gether and turn on Camera. The card has an "Open Settings" button that takes you there.

"Camera is not allowed" means this iPhone restricts the camera, for example with Screen Time. Ask the person who manages this iPhone, then check Settings.

2. The screen says "Cannot use both cameras". What do I do?

This means this iPhone (or the current environment) cannot turn on the front and rear cameras at the same time. It is a hardware and iOS limit, and the app cannot get around it.

If you think your iPhone should work, email the developer as described in "How to report a problem" below, with your model and iOS version.

3. Why might my iPhone not be able to use both cameras at once?

Using both cameras at once relies on the iOS multi-camera capture feature. Both the iPhone hardware and iOS must support it, and not every iPhone does. The app checks your device. In each of the three cases below it shows the card from question 2 instead of forcing it on:

  • iOS reports that this iPhone does not support multi-camera capture.
  • The front camera or the rear camera cannot be found.
  • iOS supports it, but the selected front and rear cameras cannot run together.

The developer does not have a list of models that are guaranteed to work, and has not tested every model one by one.

4. The screen says "Camera is not working". What do I do?

This means the camera ran into a problem. The app shows "The camera ran into a problem. Try again." Tap "Retry". If it keeps happening, email the developer as described in "How to report a problem" below.

5. What is the free quota? How is it counted, and when does it reset?

The two-camera modes (picture-in-picture, top and bottom, left and right) have a monthly free quota: 30 photos and 10 videos, counted separately. The quota resets every month.

What counts is a finished photo or video that was successfully saved into Cam2gether's Library. Anything that was not saved successfully (for example a failed capture or a cancelled countdown) does not count. Normal (single camera) mode does not count. Deleting a finished item does not give quota back.

The month starts when this iPhone first reads the quota record (usually the first time you open the app), and the quota then resets on the same day and time each month; in a shorter month that does not have that day, it resets on the last day of that month. So the reset time differs from iPhone to iPhone and is not fixed on the 1st of the month; the app shows when the next reset is, see question 6. Unused quota does not carry over to the next month.

Without a subscription, the results you save to Photos or share carry the watermark; see question 13. The quota counter is kept on your iPhone and the developer cannot see it.

6. How do I see how much I have used and when it resets?

While you have no subscription, in two places:

  • The quota card at the top of Settings: open Settings (see "What Cam2gether is" above). The card shows photos and videos as "x of 30 used" and "x of 10 used", and the date and time of the next reset.
  • The camera's tools bar: tap the "..." button at the top right of the camera (Camera tools). At the bottom of the tools bar there is a double ring (outer ring photos, inner ring videos). Tap the ring to open a usage card with the same usage and reset time. The ring shows only in a two-camera layout, while you are not recording, and while you have no subscription.

The camera preview itself never shows the quota. While you are subscribed, the bottom of the tools bar shows PRO and an infinity sign instead of usage.

7. What happens when the free quota is used up? Can I still use Normal mode?

When one kind of quota is used up and you have no subscription, you need a subscription to keep shooting that kind of content with both cameras until the next reset: when you press the shutter, a volume button or the Camera Control in a two-camera layout, the app shows the subscription screen and does not take the shot. Photos and videos are two separate quotas; using up one does not stop the other.

Normal (single camera) mode stays available. It does not count against the quota, and without a subscription what you save or share from it still carries the watermark. Opening the camera and the preview are never locked, and content you already shot is not deleted. The quota comes back at the next reset time, and then you can shoot with both cameras again.

To keep using both cameras, see question 8.

8. How do I subscribe? What does it cost? Is there a free trial?

Subscription plans are in the "Cam2gether Pro" subscription group (weekly, monthly and yearly), and all of them renew automatically. Planned prices in the Taiwan storefront:

  • Weekly: NT$30
  • Monthly: NT$60
  • Yearly: NT$600

What you actually pay is whatever the subscription screen and the App Store show; in other storefronts, go by what the App Store shows. Only the monthly plan has a 7-day free trial (once per Apple Account). The weekly and yearly plans have none.

While you are subscribed, shooting with both cameras is not limited by the monthly quota, and you can turn the watermark off.

You can open the subscription screen from: pressing the shutter after a quota is used up; the "Subscribe" button on the quota card at the top of Settings; "Settings > Cam2gether Pro > Select a Plan"; or the upgrade link on the usage card in the camera's tools bar. Without a subscription, turning off "Show Watermark" in "Settings > Watermark" also opens it. Pick a plan, then confirm the purchase on Apple's screen. Apple handles the payment. See the Terms of Use for the full conditions.

9. How do I cancel a subscription or a trial?

While you are subscribed, tap "Manage or Cancel Subscription" in the app (shown only while you are subscribed): it is on the card at the top of Settings and in "Settings > Cam2gether Pro". It opens Apple's subscription screen, where you can cancel or change plan. If the app cannot open that screen, it tells you to open the iPhone Settings app, tap your name, tap "Subscriptions", pick Cam2gether, and tap "Cancel Subscription". Apple's steps: Cancel a subscription from Apple.

If you are in the trial, cancel at least 24 hours before it ends to avoid being charged. A cancellation takes effect at the end of the current period (or trial); until then Pro stays on, and the app shows "Cancelled · Pro until ...". After that the app goes back to the free state. Deleting the app does not cancel the subscription.

10. How do I restore my purchase?

Sign in with the same Apple Account you used to subscribe, then tap "Restore Purchases" in the app: it is in "Settings > Cam2gether Pro", and also at the bottom of the subscription screen. Apple handles the restore. If there is nothing to restore, the app says "No purchases to restore."; if it does not work, see Apple's help: If you can't find or use your Apple In-App Purchases.

11. How do I ask for a refund?

Apple collects the payment, so ask Apple for a refund; Apple decides whether to approve it. Apple's steps: Request a refund for apps or content that you bought from Apple.

The developer cannot refund you directly and cannot see your payment details, so please do not write a credit card number or other payment details in an email.

12. How do I redeem an activity code?

Cam2gether's activity codes are Apple offer codes only. In "Settings > Cam2gether Pro", tap "Redeem Offer Code" (it is also at the bottom of the subscription screen) to open Apple's redemption window; you enter the code there, because Cam2gether's own screens have no field for it. You can also open the window from a redemption link someone gives you.

What the code gives (for example a free period) and whether the subscription renews after it ends are whatever Apple shows when you redeem.

13. Why do my photos and videos have a watermark? Can I turn it off?

Without a subscription, at the moment you save a photo or video to Photos or share it, Cam2gether adds a Cam2gether watermark to the result. It sits at the bottom center of the picture and includes a small "TW" mark (TW stands for Taiwan). It is the same for two-camera results, Normal single-camera results and snapshots taken while recording.

You never see the watermark inside the app: the Library thumbnails, the photos and videos you open there, and the live camera preview are all without it. It appears only on the files you save or share.

Whether the watermark is added depends on your subscription state at the moment you save or share, not on the state when you shot. While you are subscribed you can turn "Show Watermark" off in "Settings > Watermark"; after that, everything you save or share (including items shot earlier) has no watermark. Without a subscription the switch shows as on, and trying to turn it off opens the subscription screen; the watermark stays on. When a subscription ends, everything you save or share afterwards (including items shot while you were subscribed) carries the watermark again. Files already saved to Photos or already shared are not changed.

If the watermark cannot be added, nothing is saved or shared that time, and the app asks you to try again.

14. What happens to my quota and subscription on a new iPhone or after a reinstall?

Subscription: sign in with the same Apple Account, then tap "Restore Purchases" in the app; see question 10.

Free quota: Cam2gether has no account, so the quota counter is kept only by the app on your iPhone (one copy in the app's settings data and one in the iOS Keychain) and does not follow your Apple Account. After you reinstall the app, move to a new iPhone or restore a backup, the counter may be kept or may start over. The developer cannot guarantee either, and has no way to recover or reset your quota on a new iPhone; the app has no function to reset the quota.

For photos and videos, see question 24. Details are in section 6 of the Privacy Policy.

15. Where are my photos and videos stored?

After you shoot, they are saved first in Cam2gether's own library on your iPhone. Tap the thumbnail at the bottom left of the camera screen to open the Library.

Only after you save them to Photos do they appear in the Photos app, in an album named "Cam2gether". This needs full photo access; if you only allow "Limited" access, a copy you save may not be placed in that album (see question 23). To save by hand, tap the Select icon in the Library, check the items, then tap the save icon.

16. Is Auto-Save on or off by default?

On a new install of Cam2gether, Auto-Save is off by default. You can turn it on inside the app, in "Settings > Library Settings" (Auto-Save), or with the Auto-Save button on the Library toolbar. The app asks you first, and it only applies to photos and videos you take afterwards. Earlier items are not saved retroactively.

While Auto-Save is off, your items stay in the app until you save them to Photos yourself.

17. How do I delete photos and videos?

In the Library, select one or more items and delete them, or tap delete on an item's own page. The app always asks first.

You can also open the app's "Settings > Library Settings": "Clear Items Saved to Photos", "Clear All Local Media Now", or set "Auto-Delete" (24 hr, 7 days, 1 month; the default is "None"). Auto-Delete removes every in-app item past the period, including photos and videos that are not saved to Photos.

These deletions are permanent. There is no "Recently Deleted". Copies in Photos are not deleted; delete those in the Photos app.

18. Which languages are supported? How do I change the language in the app?

The app comes in Traditional Chinese, Simplified Chinese and English. By default it follows your iPhone's system language.

To change it in the app: open Settings, tap "Language" (this row always shows in English), and choose "Follow System", "繁體中文", the Simplified Chinese option or "English". System screens such as permission prompts switch to the new language only after Cam2gether restarts.

19. Why does the app ask for Location? How do I turn it off?

Location adds a place to your photos and videos. It is used only while you are using the app. iOS asks after the first photo or video is finished, so the first one has no place. If you do not allow Location, you can still take photos and record videos.

To turn it off, open the iPhone Settings app and find Cam2gether's location setting. After you turn it off, a location already stored in an item's record is not cleared automatically; it is deleted when you delete that item. See section 7 of the Privacy Policy.

20. How do I free up storage?

Inside the app, open "Settings > Library Settings". You will see how much space photos, videos and Cache use. You can use "Clear Cache" (removes leftover temporary files only; photos and videos are not touched), "Clear Items Saved to Photos", "Clear All Local Media Now", or set "Auto-Delete". The app asks you to confirm before clearing.

Clearing is permanent. Items not yet saved to Photos cannot be recovered afterwards.

21. How do I see the tutorial again?

Open Settings and tap "Tutorial". You cannot replay it while shooting or recording; try again after you finish.

22. My video has no sound. What do I do?

If Microphone is not allowed, your videos are recorded without sound. Open the iPhone Settings app and turn on Cam2gether's microphone. The app may also warn "This video will have no audio." and let you choose "Record Without Audio".

23. What happens if I only allow "Limited" photo access?

Browsing the "Cam2gether" album needs full photo access. If you only allow limited access, the app asks you to allow full access in Settings. A copy you save then may not be placed in the "Cam2gether" album. The media inside the app is kept.

24. Will my photos and videos follow me to a new iPhone?

Cam2gether has no account and no cloud sync, so it does not move media to a new iPhone by itself. Copies already saved to Photos follow your iCloud Photos or your backup. The media inside the app may be part of your iPhone backup, depending on how you move your data. If you want to keep something, save it to Photos first. For quota and subscription, see question 14.

How to report a problem

Email shawnliu0x36@gmail.com and include:

  1. Your iPhone model and iOS version.
  2. The Cam2gether version (you can see it on the App Store page).
  3. What you did and what message appeared on the screen.
  4. If you can, a screenshot.

The developer receives your email, your email address and your attachments, and uses them only to reply to you and sort out the problem. How long they are kept and how to ask for deletion: see section 10 of the Privacy Policy. Please do not attach photos or screens you do not want the developer to see, and do not write a credit card number or other payment details in the email. For payment, subscription and refund questions, see questions 8 to 12 first; refunds can only be requested from Apple. The app has no feature to export a diagnostic file yet, so please describe the problem in words.